No Returns or Exchanges: We do not accept returns or exchanges for shop products.

Damaged or Lost Items: If an item arrives damaged or is lost in transit, please contact us immediately via the contact form. We will evaluate the situation and work to find a suitable solution.

Conditions for Damaged or Lost Items: Refunds or replacements will not be provided for items lost due to incorrect shipping addresses or for shipments without tracking

Cancellations by Kosai: If a workshop does not meet the minimum number of participants or needs to be canceled due to unforeseen circumstances, participants will receive a full refund.

Participant Cancellations:

Non-Refundable Materials: If materials were purchased specifically for the workshop and cannot be reused, the cost of those materials will be deducted from the refund.

Most events are free of charge. If a paid event is canceled by Kosai, participants will receive a full refund.

Ticketed events may have a separate cancellation policy outlined on the specific event page.

Membership payments are non-refundable. If you wish to cancel your membership, you will not be charged for the next billing cycle.

Customized or personalized products cannot be returned or refunded, except in cases of damage during transit. Please ensure all details provided for customization are accurate.

For refund requests or inquiries, please email us via the contact form within 7 days of receiving the product or attending the event.

Please provide proof of purchase and photos if applicable (e.g., damaged product).